No matching guide sections
Change the search or section filter.
Study Guide preview
Unlock Pro for every ITIL 4 Foundation flashcard-note lesson.
Preview the beginning of Section 1. Pro includes the complete Study Guide by section, plus Course Notes, guided course access, and Pro downloads.
Unlock with Pro
Opens the ITIL 4 Foundation Practice Test purchase options.
Section 1
Continual improvement
Preview
Preview: Application of core ITIL practices
Preview includes- 4 of 5 lesson topics
- 1 overview segment
- 3 core concepts
- 2 exam tips
Lesson Topics
- Define Improvement Opportunities
- Gather Evidence and Feedback
- Coordinate Improvement Activities
- Measure Change Outcomes
Overview
This objective focuses on the core ITIL 4 concept of continual improvement, emphasizing a systematic approach to identifying, implementing, and measuring changes that deliver value.
Core Concepts
- Improvement work begins with identifying an opportunity based on evidence and feedback.
- Changes must be coordinated across relevant roles and responsibilities.
- Measurement of outcomes is critical to determine if the change achieved the intended result.
Exam Tips
- Focus on the 'why' behind the improvement – what value are you trying to achieve?
- Consider the entire process – from identifying the opportunity to measuring the impact – when evaluating scenarios.
Section 1 continues in Pro.Unlock Pro to read the full Continual improvement lesson plus every remaining ITIL 4 Foundation Study Guide section.
Unlock with Pro
Section 2
Information security management
Pro
Information security management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 3
Focus on value
Pro
Focus on value unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 4
Change enablement
Pro
Change enablement unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 5
Value, outcomes, costs, and risks
Pro
Value, outcomes, costs, and risks unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 6
Incident management
Pro
Incident management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 7
Organizations and people
Pro
Organizations and people unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 8
Plan
Pro
Plan unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 9
Problem management
Pro
Problem management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 10
Relationship management
Pro
Relationship management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 11
Service request management
Pro
Service request management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 12
Start where you are
Pro
Start where you are unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 13
Utility, warranty, and experience
Pro
Utility, warranty, and experience unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 14
Service desk
Pro
Service desk unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 15
Supplier management
Pro
Supplier management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 16
Service level management
Pro
Service level management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 17
Progress iteratively with feedback
Pro
Progress iteratively with feedback unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 18
Purpose and components of the service value system
Pro
Purpose and components of the service value system unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 19
Service relationships and stakeholders
Pro
Service relationships and stakeholders unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 20
IT asset management
Pro
IT asset management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 21
Collaborate and promote visibility
Pro
Collaborate and promote visibility unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 22
Monitoring and event management
Pro
Monitoring and event management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 23
Services, products, resources, and service offerings
Pro
Services, products, resources, and service offerings unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 24
Information and technology
Pro
Information and technology unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 25
Think and work holistically
Pro
Think and work holistically unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 26
Improve
Pro
Improve unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 27
Release management
Pro
Release management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 28
Keep it simple and practical
Pro
Keep it simple and practical unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 29
Deployment management
Pro
Deployment management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 30
Service configuration management
Pro
Service configuration management unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 31
Optimize and automate
Pro
Optimize and automate unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 32
Partners and suppliers
Pro
Partners and suppliers unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 33
Engage
Pro
Engage unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 34
Governance in the service value system
Pro
Governance in the service value system unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 35
Value streams and processes
Pro
Value streams and processes unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 36
Design and transition
Pro
Design and transition unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 37
Balance all four dimensions
Pro
Balance all four dimensions unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 38
Obtain or build
Pro
Obtain or build unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 39
Continual improvement across organizational levels
Pro
Continual improvement across organizational levels unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 40
Deliver and support
Pro
Deliver and support unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro
Section 41
Combine activities into value streams
Pro
Combine activities into value streams unlocks with Pro.Unlock Pro to read the full 5 topics flashcard-note study guide for this section.
Unlock with Pro