Question 1 of 17
A field is removed from one ServiceNow form view, but reports and integrations still use it. Explain why, and identify which platform layer actually changed.
Strong Interview Answer
A form view controls presentation, not the table schema. Removing an existing field from a form changes what users see in that view, while the dictionary field remains on the table. Reports, APIs, and integrations can continue to use the field if their security context allows it. Deleting or changing the dictionary field would be a schema change with much broader impact.
What to Listen For
- form/view is presentation
- dictionary/table is schema
- field still exists
- reports and integrations remain possible
- ACLs still govern access
Caution
A strong answer must distinguish presentation, schema, and security; simply saying 'the field is hidden' is incomplete.