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Section 1
ServiceNow Platform overview
Preview
Preview: Platform Overview and Navigation (7%)
Preview includes- 4 of 4 lesson topics
- 1 overview segment
- 3 core concepts
- 2 exam tips
Lesson Topics
- One platform, many apps
- Metadata drives behavior
- Reuse platform services
- Roles shape experience
Overview
ServiceNow is a shared, metadata-driven platform: applications reuse common data, security, automation, navigation, and reporting services rather than behaving like unrelated standalone products.
Core Concepts
- Applications organize related functionality; modules expose destinations such as lists, records, pages, or other application content.
- Most business data is represented as records in tables and is presented through lists, forms, workspaces, portals, dashboards, and other platform interfaces.
- Roles and configuration affect what users can see and do; a different user experience does not automatically imply a different instance or separate application stack.
Exam Tips
- Ask: 'Which native platform layer owns this requirement?' before choosing a custom solution.
- Do not infer that different departments need separate instances just because they need different applications, modules, or views.
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Section 2
Platform capabilities and services
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Section 3
The ServiceNow Instance
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Section 4
Next Experience Unified Navigation
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Section 5
Installing applications and plugins
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Section 6
Personalizing/customizing the instance
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Section 7
Common user interfaces in the Platform
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Section 8
Lists, Filters, and Tags
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Section 9
List and Form anatomy
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Section 10
Form Configuration
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Section 11
Form templates and saving options
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Section 12
Advanced Form Configuration
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Section 13
Task Management
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Section 14
Visual Task Boards (VTBs)
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Section 15
Visualizations, Dashboards, and Platform Analytics
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Section 16
Notifications
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Section 17
Knowledge Management
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Section 18
Service Catalog
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Section 19
Workflow Studio
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Section 20
Virtual Agent
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Section 21
Data Schema
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Section 22
Application/Access Control
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Section 23
Importing Data
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Section 24
CMDB and CSDM
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Section 25
Security Center
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Section 26
Shared Responsibility Model
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Section 27
UI Policies
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Section 28
Business Rules
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Section 29
System update sets
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Section 30
Scripting in ServiceNow
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