NHA CCMA Practice Test

Answer choices

1. A. Immediately initiate a referral to a mental health specialist based solely on the patient’s self-reported anxiety, without provider consultation, within the described context.
2. B. Independently assess the patient’s anxiety level and develop a personalized coping strategy, as the proposed design for the complete governed operational workflow.
3. C. Document the patient’s reported anxiety in the patient’s chart, accurately noting the provider’s order and any relevant observations, as described.
4. D. Administer a standardized anxiety questionnaire without further discussion with the patient or provider, for the described technical objective and its associated operational control requirements.

Wrong-answer review

• A. Immediately initiate a referral to a mental health specialist based solely on the patient’s self-reported anxiety, without provider consultation, within the described context.: A referral should follow the provider’s order or authorized process, not be initiated solely from the assistant’s independent judgment.
• B. Independently assess the patient’s anxiety level and develop a personalized coping strategy, as the proposed design for the complete governed operational workflow.: Independently assessing and creating a coping plan would move beyond documentation and support duties.
• D. Administer a standardized anxiety questionnaire without further discussion with the patient or provider, for the described technical objective and its associated operational control requirements.: A questionnaire should not be administered independently of the provider’s direction and the clinic’s authorized process.

Answer choices

1. A. A tightly flexed fetal position that compresses the chest, for this decision.
2. B. A Trendelenburg position with the head lower than the feet, as the organization’s selected response.
3. C. A flat prone position with the face turned into the pillow, for the specified implementation requirement.
4. D. An upright or high-Fowler position that allows the thorax to expand freely, as described.

Answer choices

1. A. Coordinate available appointment options with the patient and departments, document constraints, and minimize avoidable conflicts while meeting the provider’s required timeframes, within the proposed design.
2. B. Book overlapping appointments and let the patient decide which to miss, for the described technical objective and its associated operational control requirements, for consideration.
3. C. Reschedule all visits without consulting the patient, under the described . administrative assisting (12 of 150 scored items) criteria, for the described technical objective and its associated operational control requirements.
4. D. Ignore transportation constraints because they are not part of scheduling, under the described . administrative assisting (12 of 150 scored items) criteria, within cross-functional operational-accountability boundaries.

Answer choices

1. A. Only total protein per container, within the documented operational, security, ownership, and validation requirements.
2. B. Total sodium per serving and the number of servings consumed.
3. C. The product color and package size, for the stated implementation and support requirements.
4. D. Only vitamin C percentage, as the selected response to the described condition.

Answer choices

1. A. Close the referral because it was transmitted once, for the described technical objective and its associated operational control requirements, as the proposed design for the complete governed operational workflow.
2. B. Contact the receiving cardiology office to confirm receipt and status, document the follow-up, and update the ordering provider or patient as required by policy, for the stated implementation and support requirements.
3. C. Send a duplicate referral every hour without checking receipt, for the described technical objective and its associated operational control requirements, as the recommended response to this scenario.
4. D. Wait until the patient calls to complain, for the described technical objective and its associated operational control requirements, for the stated implementation and support requirements.

Answer choices

1. A. Ask the patient to sign first and translate later, for the described technical objective and its associated operational control requirements, in the described situation.
2. B. Use the practice’s qualified interpreter service according to policy and speak directly to the patient while protecting privacy, for this decision.
3. C. Cancel all care for patients who need language assistance, for the described technical objective and its associated operational control requirements, as proposed.
4. D. Use the adult child automatically because family interpretation is always equivalent, within the defined security and accountability boundaries.

Answer choices

1. A. Gloves plus appropriate gown and face/eye protection for the splash risk, under the documented operational and governance requirements.
2. B. A surgical cap only, for the described technical objective and its associated operational control requirements, as configured.
3. C. No PPE if the patient has no known bloodborne infection, for this scenario.
4. D. Gloves only, as the selected approach for the stated technical and business outcome, as described.

Answer choices

1. A. Cancel the radiograph because laboratory testing is always sufficient, for the described technical objective and its associated operational control requirements, for this task.
2. B. Explain that the radiograph is a diagnostic measure ordered by the provider and complete the ordered preparation/referral steps.
3. C. Start antibiotic therapy before the radiograph is performed, as the selected approach for the stated technical and business outcome.
4. D. Interpret the radiograph and tell the patient whether pneumonia is present, within the documented operational, security, ownership, and validation requirements.

Answer choices

1. A. Choose a higher-paying code and submit the claim, within the documented operational, security, ownership, and validation requirements.
2. B. Copy the missing statement from another patient’s chart, under the stated technical, operational, and governance constraints.
3. C. Route the documentation query to the provider or authorized coding/billing staff for completion according to policy, within the described operational context.
4. D. Add the missing clinical detail from memory, for the described technical objective and its associated operational control requirements, for consideration.

Answer choices

1. A. Change “U” to “IU” because it is more precise, within cross-functional operational-accountability boundaries.
2. B. Rewrite the order as “6.0 units” to make the dose more specific, within cross-functional operational-accountability boundaries.
3. C. Clarify the order and have “unit” written out to avoid a prohibited abbreviation, for the stated implementation and support requirements.
4. D. Interpret “U” as units and proceed because the meaning is obvious, for the stated security, delivery, and accountability requirements.