NHA CCMA Practice Test

Answer choices

1. A. Pretend the supervisor is unavailable without checking.
2. B. Promise the supervisor will refund all charges.
3. C. Refuse because patients are not allowed to request supervisors.
4. D. Acknowledge the request and follow the practice’s chain-of-command/escalation process, documenting the interaction as required.

Wrong-answer review

• A. Pretend the supervisor is unavailable without checking.: Misrepresentation undermines trust and does not resolve the complaint.
• B. Promise the supervisor will refund all charges.: Refund authority cannot be assumed.
• C. Refuse because patients are not allowed to request supervisors.: A patient may appropriately request further review of an unresolved concern.

Answer choices

1. A. Clean and disinfect the surface with an approved product following facility and manufacturer instructions.
2. B. Let the surface air-dry without cleaning.
3. C. Move the contamination to the floor so the table can be used.
4. D. Cover the spot with disposable paper and use the room.

Answer choices

1. A. Delete the flag because the provider will eventually see the chart.
2. B. Interpret the result for the patient by telephone.
3. C. Change the result to a normal value before routing it.
4. D. Route the result promptly to the designated provider/clinical queue according to policy and document the communication or routing as required.

Answer choices

1. A. Obtain written consent from the patient before proceeding with the discussion, ensuring a formal record of authorization.
2. B. Document the patient’s request for privacy in the patient’s chart, noting the date, time, and reason for the request.
3. C. Immediately facilitate a private conversation between the patient and provider, ensuring minimal disruption to clinic workflow.
4. D. Verify authority to release information and use the minimum appropriate information necessary to facilitate the request.

Answer choices

1. A. brady- means slow; -cardia refers to the heart or heart rate.
2. B. brady- means painful; -cardia refers to the chest wall.
3. C. brady- means fast; -cardia refers to breathing.
4. D. brady- means irregular; -cardia refers to blood pressure.

Answer choices

1. A. Independently order an emergency endocrinology consultation.
2. B. Remove another patient from the specialist schedule.
3. C. Communicate the scheduling barrier to the ordering provider and receiving office, ask about the approved urgency/cancellation process, document the status, and keep the patient informed.
4. D. Tell the patient there is nothing the clinic can do and close the referral.

Answer choices

1. A. Cancel the radiograph because laboratory testing is always sufficient.
2. B. Explain that the radiograph is a diagnostic measure ordered by the provider and complete the ordered preparation/referral steps.
3. C. Start antibiotic therapy before the radiograph is performed.
4. D. Interpret the radiograph and tell the patient whether pneumonia is present.

Answer choices

1. A. Provide the standard-print instructions and ask a family member to read them to the patient later.
2. B. Provide an available accessible format, review the instructions verbally, and confirm that the patient can use the material.
3. C. Increase the room lighting and give the patient the standard form without other changes.
4. D. Read the instructions once, then document that the patient declined written education.

Answer choices

1. A. Skip temperature because recent oral intake makes all temperature methods invalid.
2. B. Take the oral temperature immediately and subtract one degree.
3. C. Record the patient’s stated home temperature instead.
4. D. Use an appropriate alternative temperature method or wait the required interval according to device/facility procedure before taking an oral reading.

Answer choices

1. A. Contact the patient’s primary care provider to request a secondary opinion on the procedure’s necessity and submit it as supporting documentation for the appeal.
2. B. Immediately file a formal appeal with the insurance company, citing the patient’s dissatisfaction with the denial and demanding a reconsideration of the claim.
3. C. Verify the patient’s insurance coverage, obtain the claim details, and route the documentation to the appropriate coding and authorization staff for further review and potential appeal.
4. D. Review the patient’s medical records and identify any discrepancies in the documentation that may have contributed to the denial, and directly amend the records to reflect a more favorable outcome.